Thursday, October 29, 2009
DELL FINANCIAL SERVICES
The website for making online payments to Dell Financial Services was and has been so bad (performance, organization, redundancy, navigation, lack of facilities, possibly misleading information) that -- given that it comes from a computer company -- one wonders if it is deliberately intended to cause the user to make mistakes and generate extra fees, or if it is functional stupidity, or if there is some other reason for the site to be so bad.
It should be one click to the payment page from the DELL website; it should easily allow multiple types of payment; payments should be credited same day; amounts to be paid should be clear and accurate...
Labels: bad website design, DELL
